Refund & Cancellation Policy
How refunds and cancellations work for payments and contracts.
Last updated: 2026-10 · Version: 1.0
1. Subscriptions
Profile visibility subscriptions (currently free) can be cancelled at any time from the billing page; cancellation takes effect at the end of the current cycle. No partial refunds are issued for unused portions, unless mandatory law provides otherwise.
2. Service Fees
Job advertisement fees (currently free) are non-refundable once the project is published, unless the project is removed by moderators for policy reasons or the law provides otherwise. Boost and featured-listing fees are non-refundable once activated; if activation fails due to a platform error, the fee is refunded or re-credited.
3. Escrow & Contract Refunds
If a project is cancelled before work begins, escrow funds return to the client. If the freelancer fails to deliver, the client may seek a refund through the Dispute Center; refunds may be partial or full depending on delivered work and contract terms. Approved milestone releases are final unless a dispute establishes otherwise.
4. Processing & Exceptions
Approved refunds are returned to the original payment method within 5–10 business days; bank-transfer refunds may take longer. Funds under dispute, fraud review, or legal hold are not available for refund until resolved. Nothing in this policy overrides mandatory consumer rights under applicable law.
These documents are drafted as a professional framework for a global platform and must be reviewed by qualified legal counsel before being relied upon as final legal documents in any jurisdiction.
